Contact Online Casino Sites

This is the page to use when you want to reach the editorial team behind Online Casino Sites. Email is the only channel we run, and the address is [email protected]. We read everything that arrives there. We aim to reply within two business days, and longer messages about a specific casino account usually take longer because we have to check what we have published before answering.

One thing worth saying up front, because it saves people time: we are an independent research and comparison publisher, not a casino and not a regulator. We cannot open, close, fund or unlock an account at any operator, and we cannot release a pending withdrawal on your behalf. What we can do is explain how a term works, point you at the right complaints route, and correct anything we have got wrong.

How we make money, stated plainly

Some links on this site are commercial. If you open an account with an operator after following one, the publisher may be paid a commission. That payment does not buy a position in our rankings, does not change an editorial rating, and does not stop us writing about a limitation. If you think a piece of our coverage reads like it was bought, say so in an email — that is a legitimate reason to contact us and we will answer it.

What to email us about

Corrections. A bonus percentage that has changed, a payment method that is no longer offered, a state that has been added or dropped. Include the page and what you saw instead. This is the most useful message we get.
Questions about terms. Wagering requirements, maximum bonus bets, bonus expiry dates, bonus cashout limits, minimum withdrawal amounts — general explanations, not advice on your specific balance.
Withdrawal delays and disputes. We cannot resolve them, but we can explain the usual KYC and source-of-funds sequence and where an unresolved complaint goes next.
Availability by state. Whether a brand we list is available where you are, and how to verify that yourself.
Responsible gambling concerns. Self-exclusion, deposit and loss limits, blocking software. Flag it in your first line and we will point you to support organizations rather than making you wait for a long reply.
Editorial and partnership enquiries. Introduce the company and the proposal. We will tell you honestly whether it is something we do.

What we will not do

Contact an operator's support or compliance team on your behalf.
Tell you whether a particular bet, session or bonus is worth taking.
Handle your identity documents. Never attach ID, bank statements or card images to an email to us.
Promise that any casino is safe, that a withdrawal will clear, or that a bonus will pay out.

Casino support first, us second

For anything touching your money or your account, the operator's own support is the correct first stop, and a regulator or dispute service is the correct second. Most of the brands we cover run live chat and email support, and hours vary by operator — check the support page of the site you are on rather than assuming 24/7 coverage.

A complaint generally moves in this order:

Raise it with the casino's support team in writing and keep the transcript or email thread.
Escalate internally to a complaints or compliance address if the first reply does not resolve it. Ask for a reference number.
If you are playing at a state-licensed operator, take an unresolved complaint to that state's gaming regulator, which handles player complaints for the licensees it oversees.
Only then tell us — so we can record the pattern and factor it into future coverage.

If you need help with gambling itself rather than an account, the National Council on Problem Gambling runs the 1-800-GAMBLER helpline, available 24/7 in the US. You do not need to email us first.

The brands readers ask about most

Most incoming questions name one of the operators on our top list, and they cluster around the same three things: what the advertised bonus actually requires, how quickly money comes back out, and whether the brand is available in the reader's state. Here is how we answer for the three we hear about most often, with the headline offer exactly as advertised and the caveats beside it.

Raging Bull — the biggest advertised number, and the biggest reason to read the terms

Raging Bull sits at the top of our list with an editorial rating of 10.0, largely because the promotion it leads with is the most visible in the category: 410% up to $10,000 plus 50 free spins. That is an advertised maximum, not a typical outcome — reaching the top of the match requires a deposit most readers will not make, and match bonuses of this shape normally arrive with wagering requirements, a capped maximum bet while the bonus is live, and an expiry date. The free spins are usually tied to named slots rather than the whole library. The limitation we flag most: a large percentage attached to a large ceiling can be the slowest bonus to clear, and a cashout limit can cap what converts to withdrawable cash regardless of what you win. Read the promotion page before depositing, and confirm current terms directly with the operator — ours are researched, not tested.

Magician Bet — no-wagering, which changes the arithmetic

Magician Bet is here at 9.9 for a structural reason rather than size: its 101% No Wagering offer removes the playthrough step that makes most welcome bonuses hard to value. When there is no wagering requirement, what you win is normally yours to withdraw, subject to standard identity verification. That is the cleanest bonus type we cover and the one we recommend readers understand first. The trade-off is scale — 101% is a modest match next to a 400%-plus headline, and no-wagering offers often carry tighter maximum-bonus caps or qualifying-deposit rules. Check whether the free-money portion itself is withdrawable or only the winnings from it, because those are different products.

Slots of Vegas — a game-specific offer with a game-specific catch

Slots of Vegas, also 9.9, advertises 375% bonus plus 50 free spins on Cash Chaser. We include it because the spins are pinned to a named title, which makes the offer easier to evaluate than a vague "spins on selected games" line — you know exactly what you are playing and can check that game's RTP and volatility before you start. The limitation is the flip side of the same design: if that slot does not suit you, the spins have little value, and the 375% match portion will carry its own wagering and maximum-bet conditions that apply while the bonus balance is live. Breaching a maximum bonus bet rule is the single most common way readers tell us a bonus was voided.

Where the rest of the list sits

Casino	Advertised welcome offer	Editorial rating
Uptown Aces	600% for new players	9.5
Card Crush	Instant welcome reward: 2 mystery coins and 5 cards	9.4
Zumba Cards	250% deposit bonus up to 250 SC	9.3
BetUS	200% up to $4,000 for new players	9.2
Amazon Jackpots	4 posters, 40 free SC and a bonus wheel for $20	9.2
Slots and Casino	500% up to $2,500, across three deposits	9.0
Bets.FM	225% deposit bonus up to 1 BTC plus 225 free spins	9.0

Ratings are our editorial assessment. They are not customer review scores and they are not a prediction of how any individual account will be handled. Note that some of these offers are denominated in sweeps coins (SC) or crypto rather than dollars, which changes how the value is redeemed — if you are unsure which model an operator uses, that is a fair question to email us.

Deposits, withdrawals and the questions people actually ask

Cost of entry is the deposit. Minimum deposits at US-facing casinos commonly start around $10 to $20, and a bonus usually has its own qualifying minimum that can be higher than the site minimum — the bonus does not trigger if you deposit below it. There is no charge to browse or compare.

Payment availability varies by operator and by state, so verify on the cashier page rather than assuming. Methods you will commonly see for US players:

Debit cards — the usual deposit route, generally instant. Card deposits are often not reversible for payouts, meaning withdrawals get redirected to bank transfer.
Credit cards — accepted by some operators, declined by some issuers, and occasionally treated as a cash advance with a fee by your bank.
ACH and bank transfer — slower to land, usually the most reliable for larger payouts. Expect business days, not hours.
E-wallets — typically the fastest payout method where offered. PayPal availability is limited to certain state-regulated operators, so confirm it rather than expecting it.
Crypto — used by some brands, including for offers denominated in BTC. Network fees and exchange-rate movement apply.

On timing, the honest answer is that advertised withdrawal speeds are marketing, not measured results. The clock rarely starts when you click withdraw: it starts when the operator approves the request, and approval waits on identity verification. Many sites also apply a pending or reversal window of 24 to 72 hours before processing begins. Withdrawal limits — daily, weekly or monthly — and a minimum withdrawal amount are set by the operator and are a common source of surprise, especially after a large win. If you want the mechanics in more depth, including how offers and payouts work at operators outside the UK self-exclusion scheme, our guide to casinos operating without GamStop covers adjacent ground.

What these operators actually offer to play

Ask us about the game range and we will point you at four categories, because that is genuinely how these libraries break down:

Slots — the bulk of every library. Judge them on published RTP and volatility: high volatility means rarer, larger wins, which interacts badly with a short bonus expiry date.
Progressive jackpots — pooled prizes that grow across players. Many bonus terms exclude them from wagering contribution entirely.
Table games — blackjack, roulette and baccarat. Usually contribute a reduced percentage, sometimes zero, toward wagering requirements.
Live dealer — streamed tables with human croupiers. Often excluded from bonus play altogether, and heavier on mobile data.

Outcomes on digital games come from random number generators; live tables use physical equipment. Both should be independently tested at a licensed operator. Mobile play is generally through the browser, with some brands also offering apps — availability differs by operator and by device, so check before assuming.

The other products these brands run

Several operators on our list are not casino-only. BetUS, for example, is known as a sportsbook brand as well as a casino, and sportsbook betting works on different terms from casino play: odds and settlement rules replace RTP, and sports bonuses usually carry rollover conditions that casino play does not satisfy. Card Crush, Zumba Cards and Amazon Jackpots lead with card and coin-style promotions rather than conventional cash matches. Bonuses very rarely move between product lines, so a casino welcome offer will not normally apply to a sports wager. If you are unsure which wallet or bonus balance you are actually using, ask the operator's support before you stake.

Who may play, and what applies in the US

You must be at least 21 to use the operators we cover and to use this site. Online casino regulation in the US is set state by state, not federally — a handful of states license and regulate real-money online casino play, several more permit sweepstakes-style models, and others permit neither. Federal law mainly governs cross-border payment processing and wire transmission; it is the state you are physically in that decides whether a given site may serve you. Accepting sign-ups from US customers is not the same as being authorized in your state. Check a brand's licensing statement and your own state regulator before depositing, and expect geolocation checks and full KYC verification at a state-licensed operator.

Every licensed casino should offer self-exclusion, deposit and loss limits and session reminders. Use them before you need them. Gambling is entertainment with a cost, never a way to make money or fix a financial problem, and no site — including any on this page — can be described as completely safe.

Before you hit send

A message gets answered faster when it names the page, the operator, the date you saw the issue and what you expected to happen. Skip attachments, skip personal documents, and tell us if it is urgent and gambling-related so we can flag it. Our factual checks on this page were current as of Sep 25, 2026; offers and availability change without notice, so confirm anything material with the operator before you act on it.

Write to [email protected] whenever you are ready. Corrections are welcome, and disagreement is welcome too.

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